{"id":43,"date":"2017-06-21T22:47:09","date_gmt":"2017-06-21T22:47:09","guid":{"rendered":"http:\/\/dev-cms-01.photoweb.pri\/espaces\/magazine\/?p=43"},"modified":"2022-05-24T14:33:25","modified_gmt":"2022-05-24T14:33:25","slug":"photoweb-elu-service-client-2017","status":"publish","type":"post","link":"https:\/\/www.photoweb.fr\/espaces\/magazine\/photoweb-elu-service-client-2017\/","title":{"rendered":"Photoweb "\u00c9lu Service Client 2017""},"content":{"rendered":"

 <\/p>\n

Cette ann\u00e9e, Photoweb a eu l\u2019honneur et le plaisir d\u2019\u00eatre \u00e9lu \u00ab Service Client de l\u2019ann\u00e9e 2017 \u00bb<\/strong> ! Derri\u00e8re cette r\u00e9ussite se cache Isabelle, notre Responsable Client et Qualit\u00e9 et toute son \u00e9quipe en charge du Service Client. Isabelle nous explique au cours d\u2019une interview comment s\u2019est pass\u00e9e cette \u00e9lection.<\/p>\n

Pouvez-vous nous expliquer en quelques mots comment s\u2019est d\u00e9roul\u00e9e cette \u00e9lection ?<\/strong><\/h2>\n

L\u2019\u00e9lection du Service Client de l\u2019Ann\u00e9e est un palmar\u00e8s qui a \u00e9t\u00e9 mis en place il y a 10 ans. Et cette ann\u00e9e, nous avons concouru pour notre 1\u00e8re participation, dans la cat\u00e9gorie \u00ab produits personnalisables \u00bb.<\/p>\n

Le fonctionnement est simple. Durant 10 semaines, des \u00ab clients myst\u00e8res \u00bb ont test\u00e9 la qualit\u00e9 de notre service client via diff\u00e9rents canaux.<\/p>\n

225 personnes nous ont contact\u00e9s soit par mail, soit par t\u00e9l\u00e9phone ou encore via Facebook. Une \u00e9valuation a \u00e9t\u00e9 faite sur une dizaine de crit\u00e8res (accueil, prise en charge de la demande, \u00e9coute, qualit\u00e9 de la r\u00e9ponse\u2026).<\/p>\n

Et voici le r\u00e9sultat : une note globale de 16,9\/20. La note moyenne de tous les participants \u00e9tant de 13,45\/20.<\/p>\n

 <\/p>\n

Que repr\u00e9sente pour vous ce prix ?<\/h2>\n

Ce prix est pour moi le reflet des liens que Photoweb a su tisser avec ses clients depuis plus de 15 ans !<\/p>\n

La relation client est en effet essentielle au sein de notre activit\u00e9.<\/p>\n

Consciente de la valeur affective des produits que nous proposons, nous mettons tout en \u0153uvre pour garantir la satisfaction de notre client\u00e8le.<\/p>\n

La force de notre relation client, c\u2019est l\u2019engagement, l\u2019expertise et la polyvalence de notre \u00e9quipe.<\/p>\n

 <\/p>\n

De quoi \u00eates-vous la plus fi\u00e8re ?<\/h2>\n

C\u2019est notre 1\u00e8re participation et notre 1\u00e8re victoire ! C\u2019est avant tout la r\u00e9ussite, la motivation et le travail d\u2019une \u00e9quipe qui s\u2019est mobilis\u00e9e pour gagner.<\/p>\n

Nous avons \u00e0 c\u0153ur de rester humbles et de continuer \u00e0 progresser chaque jour avec nos clients et nos \u00e9quipes. C\u2019est aussi la reconnaissance de l\u2019importance du centre de contacts dans l\u2019exp\u00e9rience client, dans l\u2019am\u00e9lioration globale du service d\u00e9livr\u00e9 par Photoweb.<\/p>\n

Aujourd\u2019hui, la fid\u00e9lit\u00e9 et l\u2019attachement \u00e0 notre marque passent bien s\u00fbr par des produits de qualit\u00e9, un service irr\u00e9prochable mais aussi par la part \u00e9motionnelle de la relation client, par la dimension humaine de la relation et la proximit\u00e9.<\/p>\n

Ce prix r\u00e9compense surtout les conseill\u00e8res de mon \u00e9quipe qui portent leurs efforts pour faire la diff\u00e9rence avec nos clients dans la prise en charge de leur demande : ce sont elles v\u00e9ritablement, qui cr\u00e9ent l\u2019\u00e9motion avec nos internautes !<\/p>\n

\"equipe-service-client-photoweb\"<\/p>\n

Je tiens chaleureusement \u00e0 les remercier et sinc\u00e8rement, \u00e0 les f\u00e9liciter, chacun et chacune : Sara, Anissa, Estelle, Shirley, Dolorette, Nicolas, Adeline, C\u00e9line, Nathalie, Andr\u00e9a, Jade, Idylle, Tiphaine, L\u00e9a, Manon, Anais, Alison<\/p>\n

 <\/p>\n

Nous vous rappelons que notre Service Client<\/strong> est disponible par t\u00e9l\u00e9phone du lundi au vendredi, par mail ainsi que par courrier et par chat. Pour en savoir plus, cliquez-ici. <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Cette ann\u00e9e, Photoweb a eu l\u2019honneur et le plaisir d\u2019\u00eatre \u00e9lu \u00ab Service Client de l\u2019ann\u00e9e 2017 \u00bb ! Derri\u00e8re cette r\u00e9ussite se cache Isabelle, notre Responsable Client et Qualit\u00e9 et toute son \u00e9quipe en charge du Service Client. Isabelle nous explique au cours d\u2019une interview comment s\u2019est pass\u00e9e cette \u00e9lection.<\/p>\n","protected":false},"author":21,"featured_media":686,"comment_status":"open","ping_status":"open","sticky":false,"template":"single-standard.php","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[],"class_list":["post-43","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coulisses"],"yoast_head":"\nPhotoweb "\u00c9lu Service Client 2017"<\/title>\n<meta name=\"description\" content=\"Isabelle Trottet et toute son \u00e9quipe ont eu l\u2019honneur d\u2019\u00eatre \u00e9lu \u00ab Service Client de l\u2019ann\u00e9e 2017 \u00bb, parce que chez Photoweb votre satisfaction est notre priorit\u00e9 !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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